FAQ’s

What does Seconds Boutique accept?

We accept designer clothes, handbags, shoes and accessories. We accept classic luxury brands such as Gucci, Louis Vuitton and Chanel, as well as items from up-and-coming designers. Please note that the final approval of an item is subject to the physical examination of the item once it has been received by the Seconds Boutique team.

What items may get rejected?

Seconds Boutique is highly committed to ensuring that all parties have a good experience. In order to meet this commitment we are unable to accept certain items that do not meet our key criteria. This includes:

  • Any items that are heavily worn, marked or faulty
  • Certain non-resalable clothing categories such as lingerie
  • Any brands that are not deemed to be luxury i.e. high-street brands
  • Any items that are believed to be inauthentic/counterfeit goods

Please note that we have the right to reject items after they have been received. Items are normally rejected if they are received not in the condition that was initially described or if we are not confident of its authenticity.

Does my item have to be in perfect condition?

The better the condition of the item, the more likely it is to be sold quickly (and at a higher price). We do accept goods with some signs of wear and tear or those with minor defects however all clothing must be dry-cleaned before being sent to us. Please note that we have the right to reject items after they have been received if they are not received in the manner that it was described when initially submitted.

Does my item have to be dry-cleaned?

Any article of clothing that has been previously worn must be dry-cleaned before being sent to us. If upon examination we believe that the article has not been dry-cleaned, it will be returned to you. Please note that clothing will not be accepted if it has any stains, marks, odours or faults

How does Seconds Boutique price items?

Seconds Boutique’s in-house style team will price all items. A range of criteria will be considered when pricing items including, but not limited to:

  • Retail price
  • Resale market
  • Age of item
  • Quality
  • Condition
  • Demand for the product

A provisional price will be proposed within three to four days of receipt of the ‘Sell your item’ form that you submit. This price will then be confirmed upon receiving/examining your items.

What happens if I do not agree with the price proposed?

If you do not agree with the price proposed, the item will not be listed on the Seconds Boutique Website. The item will only be listed once you have approved the price. If you disagree with the price proposed by our experts please let us know and we will attempt to revise the price accordingly. If a price cannot be agreed upon, and the item has been received by us, the item will be returned to you at your own cost.

How do I get my items to you?

There are two options:

  • Please complete the Sell Now Submission form and we will arrange to pick up your items for free once they are approved
  • If you have 10 items or more, or high value items. Please contact us here and our VIP concierge team will contact you to arrange pick-up

What happens if the buyer has a question?

If the buyer has a question we will do our best to answer it, however if we are unable to answer it, we will contact you

Will you ship the item to the buyer once they have bought it?

Yes, we will ship the item to the buyer or alternatively the buyer can pick up their item directly from the Seconds Boutique store.

What happens if I change my mind and want my item back?

If this happens, just let us know and we will send the item back to you, however this will be at your own expense. If you request your item back before the end of the 12 week listing period, you will also be charged an administration fee of 100 AED per item.

What happens if my item is returned by the buyer?

If your item is returned to us by the buyer, it will be re-listed on the website and in the boutique at the same price as it was listed for at the time of sale. We offer a 3 day return policy for items ordered online and a no return policy for items bought in-store.

How does the seller get paid?

We agree a price and purchase it directly from the seller in advance. The seller gets paid for their item before we sell it. Once we have completed the transaction, the seller is no longer eligible for any further payments from Second Boutique.

Do you guarantee the authenticity, quality and condition of items?

Each item that is listed on the Seconds Boutique wesbite will have been through a detailed assessment by our in-house style team before it is listed. If there is any doubt about the authenticity of an item it will not be listed. We also make sure that we mention any imperfections or signs of wear on the product page of each listing.

How do I know that the item will be in good condition when I receive it?

We only list pre-loved goods (in some cases items are new and never used) that are of a high quality. Where there are imperfections, we make sure to highlight these clearly on the listing. If you require more details we will be happy to send you more photos or describe the condition to you, just give us a call or send us an email.

How are sizes for items displayed?

The size of each item will be mentioned on the listing according to the brand – depending on the brand an item is listed in US, UK, France, Italian etc. sizing. However, on every product page we have also provided a size conversion chart for your convenience.

When I buy an item, how do I receive it?

You can either collect your item directly from the Seconds Boutique store, or we will courier the item to you. Shipping costs will be added to your item at checkout. Please see our Shipping & Delivery page for more details.

Can I return something once I have received it?

Yes you can, please see our Returns & Exchanges page for more details.